Q What certificate you have?
A We have CE，UL and ANSI/BHMA cerfificate, all our product design follow up the international standard（European Standards& American Standards）, such as the EN/CE, UL, ANSI standard. Suitable for education, healthcare, hospitality, residential and commercial applications.
Q What's your main market?
A We has established long business relations with customers from Europe, Middle East , America and Asia, benefit from quality assurance, expertise knowledge ,competitive pricing, customization ability and great service.
Q Do you have quality system?
A Yes, we have. We have set up our quality system and well controlled our production quality as per the instructions and requirements in it and well-control each procedure throughout the mass-production.
①To ensure the material component follows the ASTM standard, D&D use spectrometer to check the stainless steel raw material before production.
②D&D use measuring tools to check the product in each procedure throughout the mass-production to ensure the dimension of product meet customer’s requirement.
③ D&D arrange Quality control department in each step of the mass-production to ensure each production fulfill their duty to produce well-product.
④D&D use salt spray testing machine to test the product, to ensure it meet specific corrosion-resistance requirement.
⑤ D&D test products on testing machine very often to ensure products meeting CE / UL / ANSI standard.
⑥ D&D use 2D and 3D drawing to communicate with customer, which is clearly and accurately.
Q Can I have my box design and put my logo on the products?
A Yes, sure. we can customize the box and put your logo according to your design for your order.
Q Do you accept OEM or ODM?
A Yes, We are professional in OEM and ODM.
We are cooperating with famous brands for OEM and ODM.
Q Could you send me sample before I place an order?
A Yes, offer 3 pcs free samples for your evaluation, you provide the Courier account for freight collect.
Q How long can I expect to get the sample?
A Regular samples can be finished in 7 days,if for OEM samples will be 10 days to 15 days.
Q Can we be your distributor in our market ?
A Yes,you can be our distributor for our brand - D&D HARDWARE - in your market.
Q What’s your delivery time?
A For regular items, usually deliver within 30 days. For special items, take 40-50 days. We will update order status by mail.
Q What is the Minimum Order Quantity？
A MOQ is 500 sets per item.
Q What's the guarantee of your products?
A 5 Year Mechanical Guarantee.
Q How can I get the latest prices?
Send requirements via email(email@example.com), we will reply you in 24 hours. D&D offer not only door hardware product but also Door Opening Solution.
Q What’s the stainless steel Grade you are working now?
A We are working mostly in SUS304 and SUS316, some items can be SUS201 as well.
Q What is your payment terms ?
A T/T, D/P, Western Union, L/C
Q Are your company factory or trading company?
A We are a SGS Audit factory, over 10 years manufacturing experience in architectural hardware.
Q Where is your factory located? How can I visit there?
A We are located in Jiangmen city Guangdong province in China near Guangzhou and Shenzhen. About 2 hours drive from Guangzhou Airport. Welcome to visit us.
Q When we received your products, how should we do if we found problems ?
A Please description of defect with pictures & quantity, and send us a report, that we can know the problems and check how to solve it. Be assure we are responsible for our quality and provide necessary support to our customers.
Q What is your loading port?
A Jiangmen/ Guangzhou/Shenzhen/